FAQ

Don’t worry—we’re here to help. Every Thrustlust product undergoes strict inspection and performance testing before shipment. If you need setup guidance, operating assistance, or troubleshooting, contact our professional support team at support@thrustlust.com. We’ll respond promptly and provide the appropriate support under our warranty policy.

Thrustlust products are made from premium platinum-cured silicone that is soft, realistic, durable, and gentle on skin. Clean before and after use, dry thoroughly, use only water-based lubricant, and store in a cool, dry place.

Yes—absolutely. Every order is shipped in a sturdy, plain, unmarked box with no product names, images, adult-related wording, or Thrustlust branding on the outside. The packaging is designed to keep the contents completely private.

Processing Time

All orders are packed and shipped within 12–24 hours.

U.S. Delivery Options

• Express Delivery: Delivered within 2–3 business days
• Standard Delivery: Delivered within 5–7 business days

Most orders are shipped from our U.S. warehouses in Chino, California, and North Carolina. To ensure faster delivery, some orders may be fulfilled by another U.S. warehouse based on inventory availability and destination. Tracking information will be emailed to you as soon as your order ships.

If you experience any issue after your purchase, contact us at support@thrustlust.com. We’ll review your case promptly and, based on the product’s condition, hygiene requirements, and our after-sales policy, provide an appropriate solution—such as a replacement, eligible return, refund, or another reasonable resolution. We stand behind every Thrustlust product.

No hidden fees. Thrustlust covers applicable import duties for U.S. orders, while any required state or local sales tax is clearly displayed at checkout. The checkout total is your final payment, with no additional hidden charges from Thrustlust.