Returns & Refunds Policy

At ThrustLust, we stand behind the quality of our products and want returns and product issues to be simple, clear, and fair.

Because our products are intimate personal-use items, hygiene restrictions apply once a product has been opened or used.

Quick Return Guide

Unopened & unused: Eligible for return within 14 days of delivery.
Opened or used: Final sale for hygiene reasons, unless damaged or defective.
Damaged or defective: Contact us and we’ll help determine the appropriate solution.
Before returning anything: Email support@thrustlust.com for authorization.

1. Returns

You may request a return within 14 days of delivery if the product is:

• Unopened and unused
• In its original condition
• Still protected by its original hygiene seal
• Complete with all original packaging, accessories, and components

For health and hygiene reasons, opened or used intimate products are final sale unless they are confirmed to be damaged or defective.

Personal preferences regarding size, shape, texture, firmness, sensation, appearance, or intensity do not constitute a product defect after the product has been opened or used.

2. Damaged or Defective Products

If your product arrives damaged, defective, or does not function as intended, please contact:

support@thrustlust.com

Please provide your order number, a brief description of the issue, and clear photos or a short video where necessary.

To help us resolve the issue quickly, we may ask you to complete a few simple troubleshooting steps.

If a defect is confirmed, we will provide an appropriate solution based on the circumstances, which may include:

• Troubleshooting support
• Replacement parts
• Product replacement or exchange
• Refund

The 14-day unopened return period is separate from claims involving confirmed product defects.

3. How to Start a Return

Before returning any product, please email support@thrustlust.com with your order number and reason for return.

If approved, we will provide the correct return instructions and return address.

Do not send products back without prior authorization. The return address may be different from the original shipping address.

4. Return Shipping & Refunds

For eligible returns that are not caused by a ThrustLust error or confirmed defect, return shipping costs are the customer's responsibility.

We recommend using a trackable shipping service.

Once an approved return is received and inspected, refunds are typically processed within 3–5 business days to the original payment method.

Refunds are based on the amount actually paid after discounts or promotions.

Original shipping charges are generally non-refundable unless the return is caused by our error, a confirmed defect, or otherwise required by law.

We do not charge an additional restocking fee on approved standard returns unless one was clearly disclosed before purchase.

5. Order Cancellations

We begin processing orders quickly after payment confirmation.

If you need to cancel or modify an order, please contact support@thrustlust.com as soon as possible.

Cancellation requests are not guaranteed, but we will do our best to accommodate requests before an order enters fulfillment or ships.

Once an order has shipped or been transferred to the carrier, it can no longer be canceled.

6. Undeliverable & Returned Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of an incorrect address, refusal of delivery, failure to collect the package, or another circumstance outside our reasonable control, the customer may be responsible for the actual return or reshipping costs.

If the delivery issue was caused by an error on our part, we will make it right at no additional cost to you.

7. Misuse & Policy Abuse

Returns, replacements, and refunds do not cover damage caused by misuse, excessive force, accidental damage, unauthorized modification, improper charging or cleaning, improper storage, or use outside the product's stated specifications.

ThrustLust reserves the right to refuse a return, refund, exchange, or replacement where there is reasonable evidence of fraud, intentional damage, false claims, or abuse of this policy.

Nothing in this policy limits any non-waivable rights available under applicable consumer protection laws.

Need Help?

For questions about returns, refunds, cancellations, delivery issues, or product problems, contact:

support@thrustlust.com

Please include your order number whenever possible so we can assist you faster.