Shipping Policy

At ThrustLust, we believe shipping should be simple, discreet, and transparent. We work to process orders quickly, provide clear tracking, and protect your privacy throughout the delivery process.

The information below applies to U.S. orders.

Shipping at a Glance

Processing Time: Typically within 12–24 hours after payment confirmation.
Express Delivery: Typically 2–3 business days after shipment.
Standard Delivery: Typically 5–7 business days after shipment.
Tracking: Sent by email once your order ships.
Packaging: Plain, discreet outer packaging with no product names, explicit adult-related wording, product images, or branding that reveals the contents.
U.S. Orders: No unexpected import-duty charges from ThrustLust after checkout.

Business days exclude weekends and U.S. federal holidays.

1. Processing & Delivery

Orders are typically processed, packed, and shipped within 12–24 hours after payment confirmation.

Most U.S. orders ship from our fulfillment centers in Chino, California, and North Carolina. Depending on inventory availability and your delivery destination, your order may be fulfilled from another U.S. location to help provide the most efficient delivery.

Typical delivery times after shipment are:

 
• Express Delivery: 2–3 business days
 
• Standard Delivery: 5–7 business days

Delivery estimates begin once your order has shipped and been accepted by the carrier. Processing time is not included in the delivery estimate.

Delivery times are estimates rather than guarantees. Carrier operations, weather, peak shipping periods, transportation disruptions, address issues, or other circumstances outside our reasonable control may affect delivery.

2. Tracking & Split Shipments

Once your order ships, we will send a shipping confirmation email with tracking information to the email address provided at checkout.

Tracking information may take some time to update after a shipping label is created.

To help deliver your order as efficiently as possible, items from the same order may occasionally ship from different fulfillment locations.

If your order is split:

 
• You may receive more than one package.
 
• Each package may have its own tracking number.
 
• You will not be charged an additional shipping fee solely because we split your order into multiple shipments.

If one package arrives before another, please check the tracking information for each shipment before reporting an item as missing.

3. Discreet Packaging

Your privacy matters to us.

Every order is shipped in plain, discreet outer packaging. The outside of your package will not display:

 
• Product names
 
• Product images
 
• Explicit adult-related wording
 
• Branding that reveals the nature of the contents

Only information required for normal delivery, such as the shipping label, recipient address, carrier details, and tracking barcode, will appear on the outside of the package.

4. Shipping Address & Changes

Need to change your address? Contact us as soon as possible at:

support@thrustlust.com

If your order has not yet entered fulfillment, we will do our best to update the shipping information.

Customers are responsible for providing a complete and accurate delivery address.

Once an order has entered fulfillment or has been transferred to the carrier, address changes may no longer be possible.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance outside our reasonable control, the customer may be responsible for the reasonable actual return or reshipping costs.

If the delivery issue was caused by an error on our part, we will work with you to make it right.

5. Delays & Missing Packages

Most orders arrive within the estimated delivery window, but occasional delays can happen.

Possible causes include:

 
• Severe weather
 
• Carrier delays or service disruptions
 
• Peak holiday periods
 
• Transportation interruptions
 
• Incorrect or incomplete addresses
 
• Operational or security checks
 
• Other events outside our reasonable control

If your tracking has not updated for an unusual period or your package has not arrived within the expected timeframe, please contact us.

If tracking shows your package as delivered but you cannot locate it, we recommend first checking:

 
• Around the delivery location
 
• With household members
 
• With neighbors
 
• Your building's front desk or management
 
• Your mailroom or package area, where applicable

If you still cannot locate the package, contact us and we will help review the available delivery information and next steps.

6. Damaged or Incorrect Deliveries

If your package arrives damaged or you receive the wrong item, please contact us as soon as possible at:

support@thrustlust.com

Please include your order number and, where relevant, clear photos of the package and product so our team can review the issue efficiently.

Damaged, defective, or incorrect products are handled in accordance with our Returns & Refunds Policy.

7. Shipping Charges, Duties & Taxes

Any applicable shipping charge will be clearly displayed before you complete checkout.

For U.S. orders:

 
• ThrustLust does not add unexpected import-duty charges after checkout.
 
• Any required state or local sales tax will be calculated and displayed during checkout.
 
• There are no hidden shipping charges added by ThrustLust after your order is placed.

Additional costs may still apply if they result from circumstances such as a customer-requested reshipment, an incorrect shipping address, refused delivery, or failure to collect a package.

8. Need Help?

Questions about processing, tracking, delivery, or a shipping issue?

We're here to help.

Email: support@thrustlust.com

Please include your order number whenever possible so we can assist you more quickly.